LifeLine Face-To-Face Counselling
Life is full of change!!
Sometimes there is struggle; sometimes there is a sense that we need help examining issues in our lives; sometimes there is hurt and pain and we don't know why.
Whatever the reason, LifeLine's professional counsellors are available to help. For more than forty years, LifeLine's Face-To-Face Counselling Department has provided a powerful and valuable service helping people to identify resourceful and satisfying ways of living.
LifeLine's Face-To-Face Department has a scaled system of charges where fees are negotiated with the counsellor depending on what the client can afford - although we do generally ask for a minimum contribution of $25 per session. We will not allow money to be a barrier to someone accessing quality counselling . |
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For a Face to Face appointment in Auckland call:-
09 524 3080 between 9.00am and 5.30pm Monday to Friday
If you are outside the Auckland area:-
- click here for a directory of services in your area
- or call
0800 211 211 for assistance with finding appropriate services
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What you can expect from us
As a client, you can expect to be treated respectfully. Your counsellor will listen carefully and sensitively and help you to sort out how you would like things to be different.
In the first meeting with your counsellor, you will get to know each other and decide how you might work together to make the changes you choose to make. In that first meeting, your counsellor will talk to you about confidentiality and our complaints procedure and answer questions you may have about the counselling process. At the end of the first meeting, you and your counsellor should have a good idea of whether or not you want to meet again.
Most clients come once a week for about 50 to 60 minutes a session. In some cases, the counsellor you see initially may not be the appropriate person to help you. If this should happen, you will be offered someone who better matches your needs, or maybe given a referral to another practitioner or agency. |
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What you can expect from counselling
As you participate in the counselling process, you can begin to develop more resourceful and satisfying ways of living.
You can improve your self-awareness and self-esteem. It is quite normal for clients to experience a range of feelings while coming to counselling.
Your counsellor will be there to support you as you make the changes you choose to make. Over time, most clients report a sense of progress. |
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About our counsellors
Our counsellors have trained at a variety of educational institutions; they meet our agency's standards and they are supervised fortnightly by LifeLine approved supervisors.
They are all volunteers who make a minimum of three hours a week available for LifeLine clients. Some are also in private practice. |
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About our fees
We use an honor system where clients identify their own appropriate charges. Our fees are based on a sliding scale, with $1 for every $1000 of annual after tax family income. Fees are negotiated between counselor and clients. |
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Call for an appointment
If you are in the Auckland area call us for an appointment on 09 524 3080.
In most instances, clients are able to make an appointment within 3 weeks of their initial contact with us.
If you are in urgent need of an immediate appointment we will do our utmost to accomodate you or refer you to another service or agency.
In addition our 24-hour telephone counsellors are always available for your immediate support - call 09 522 2999 at anytime to speak to a counsellor. |
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