Lifeline's commitment to those who use our services:
  • Lifeline Aotearoa is an anonymous, confidential service committed to quality and for this reason all of our work is supervised. All information is confidential to Lifeline Auckland and your privacy will be protected
  • Compassion, which includes empathy with our client’s situation and feelings, i.e. to hear what our client is really saying and feeling
  • A belief in our client’s capacity to grow or change in ways they choose with appropriate help and facilitation
  • A willingness to support this growth
  • An unwillingness to impose our judgments, solutions or values on others
  • A preparedness to let clients know us as people and our values, as appropriate
  • Honesty, openness and congruence
  • A knowledge of our own limitations and an ability and willingness to access other helping resources in the community

In these ways, Lifeline seeks to express its understanding of life and people

Lifeline recognises its obligation to maintain and develop the quality of the service it is offering, and to ensure its continuity and availability of services
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