Ethos of LifeLine - it's staff and volunteers

LifeLine’s ethos is embedded in a diverse range of agency documentation such as our Mission and Vision Statements, our Code of Ethics and our Code of Conduct. All of these documents reflect the standard of behaviour that is offered to our clients, our volunteers, our staff and the community.

LifeLine endeavors to attract people with honesty, openness and congruence. The expectation is that staff and volunteers will act at all times with respect, for each other and for themselves. A sincere desire not to impose judgement on others is a key component of our working life. We believe staff, volunteers and clients thrive in a climate of trust and acceptance. We strive to offer clients compassion, patience, tolerance and a belief in their capacity to grow and change. We offer confidentiality and support at all times.

We take pride in offering a quality service and recognise our obligation to ensure its continuity and availability to the community we serve. The capacity to be “other serving” rather than “self serving” is an essential ingredient.

A belief in and an adherence to these principles, to the best of our ability, creates the positive, affirming and optimistic climate in which LifeLine functions.