The Mental Health Line is due to start early next year and residents at 109 are busy interviewing, planning and preparing for the expansion. The Mental Health line will provide a telephone based resource for callers to the Waitemata District Health Board. It will operate from 4pm to 8am weekdays and 24 hours during weekends and stat holidays. The line has proved a challenge to set up for the team. It’s manager, Michele Yeoman says it is a new concept and somewhere inbetween a call centre and clinical triage so establishing the service has been interesting.
Call handlers need to be experienced in mental health especially assessing risk. The quality of applicants has been high and a great team gathered from around New Zealand is well on its way to begin training early next year. We will be interviewing again early next year in case the word gets out and people are queuing to come in! If you are interested and want to know more, email annieb@lifeline.org.nz for a job description!
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