Helpline Volunteer


Helpline Volunteer

Helpline volunteers answer calls to our helplines from our Auckland or Christchurch call centres. Full training and supervision is provided in return for a commitment of a minimum of 3 shifts per month as well as a monthly supervision meeting. Shift times can fit around your schedule and can include daytime, evenings and weekends.

Volunteers accepted into our intake training are asked for a $100 contribution towards their training costs. This charge recognises our charity status, and contributes toward the overall cost.

To be a helpline volunteer you need to be:

  • A permanent New Zealand resident and within reasonable driving distance of a Lifeline call centre
  • Able to express yourself clearly and fluently in spoken and written English
  • Able to demonstrate a reasonable level of life experience to suit the needs of Lifeline callers
  • Able to relate well to people of all ages, backgrounds and cultures
  • Open minded and non-judgmental
  • Able to give and receive feedback non-defensively
  • Able to make a minimum two year commitment to shifts, supervision and training
  • Computer-literate
  • Able to provide two forms of photo ID
  • Willing to complete an application form, NZ Police vetting form and attend an interview
  • Able to attend two compulsory consecutive weekends for intake training
  • If you’re interested in becoming a helpline volunteer for Lifeline please complete our Online application form.