About Us

Our free community helplines, 0800 LIFELINE and Suicide Crisis Helpline 0508 TAUTOKO, and our text support service HELP (4357) are answered by our highly trained team from centres in Auckland and Christchurch.

Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand, reduce the associated stigma, and work with others to contribute positively to the health and social sector.

We receive over 8,000 calls, answer more than 3,300 calls and send and receive 15,200 texts each month from people of all ages and ethnicities. They call in with a wide range of issues, including relationship and work problems, mental health and distress, grief, abuse, bullying and loneliness. We created 4700 Lifeline plans to ensure someone at risk was safe (Financial year 1 July 2024 – 30 June 2025).

Calls to our helplines are free, confidential and available seven days a week. We receive no government funding for these helplines and rely on public donations.

Lifeline is part of Presbyterian Support Northern, a not for profit, social services organisation.