Lifeline Helpline

Providing safe, effective and confidential support to the community

We are here to listen

We're here to support people who are struggling with their mental health.

Highly trained staff and volunteers

Our counsellors undergo in-depth training and supervision, providing a caring and professional service to a wide range of people in need.

Call 0800 LIFELINE (0800 543 354)
or send a text to HELP (4357)

For free, confidential support.

We’re here to listen

We’re committed to providing a safe, effective and confidential service to support the emotional and mental well-being of our callers and communities.

Calls and text messages are answered by highly trained staff and volunteers.

Helpline Counsellors undergo in-depth training and ongoing supervision, providing a professional service to a wide range of people throughout New Zealand in distress. They deal with a wide variety of issues including suicidality, emotional and psychological distress, relationship/whānau disputes, domestic violence, work and financial concerns in the course of any given year.

I am more than overwhelmed by the super awesome caregivers who answer and who have answered my many erratic calls and often strange issues and needs......every time I've had a need they have been enthusiastically there for me, often lifting me out of some of the potholes I've dug for myself and at times they have skilfully and compassionately shone a light when I've found myself in a space of darkness and despair......my personal thanks to each and every one of you.....you are all amazing and because I'm so regular I have gotten to know some of you who feel like friends.......thank you all and to the organizers and admin who keep this iconic service doing what it does best, caring about people, treating them with respect and delivering always a very human response to what are very human issues...

Just want to say I appreciate your help and how much it has helped me push towards small wins. It really made me feel like I’m not alone in this world and there are people like you that help and do it out of the kindness of your own heart. And I’m speechless because I have never had this type of care. I know maybe it’s because through my whole life I felt I could do things on my own, even though I knew very well I’d struggle. But I got there. And to have your guy's support means so much to me you wouldn’t believe. So thank you and your team from the bottom of my heart.

It felt like I could finally open up to someone after not being able to since November 2022 - Thank you very much for listening when it has felt like no one has been there.