About Us

Lifeline Aotearoa has been helping New Zealanders in distress and crisis for over 50 years.

Our free community helplines, 0800 LIFELINE and Suicide Crisis Helpline 0508 TAUTOKO, and our text support service HELP (4357) are answered by our highly trained team from centres in Auckland and Christchurch. We also provide corporate training through our Lifeline Connect service.

Our mission is to reduce distress and save lives by providing safe, accessible, effective, professional and innovative services. We work specifically to increase awareness and understanding of suicide prevention in New Zealand, reduce the associated stigma, and work with others to contribute positively to the health and social sector.

We receive over 9,000 calls per month and 20,000 texts from people of all ages and ethnicities who are struggling with a wide range of issues including relationship and work problems, mental health, grief, abuse, bullying and loneliness. We help an average of 15-20 people a day at high risk of suicide.

Calls to our helplines are free, confidential and available 24 hours a day, seven days a week. We receive no government funding for these helplines and rely on public donations.

Lifeline is part of Presbyterian Support Northern, a not for profit, social services organisation.

Lifeline’s Vision

People have someone who will listen, to turn to when in distress.

Lifeline’s Mission

Reducing distress and saving lives by:

  • providing trusted, effective, interactive and professional 24/7 helplines
  • collaborating with others to provide accessible and effective crisis service
  • having supervised and compassionate volunteers
  • making a positive contribution to the health and social service sector

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