Lifeline Connect

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Professional Mental Health
and Wellbeing Training

We are an educational training and wrap-around support service.

Our training is designed to provide employees, team leaders and community professionals with increased capacity to look after their own wellbeing while being able to skilfully and confidently enter into supportive conversations with others in distress or crisis.

Training and Services

Professional Mental Health & Wellbeing Training

Professional Mental Health & Wellbeing Training

Professional training to increase individual and team confidence to skillfully support people experiencing distress or crisis.

Our foundation modules Connect with Self and Connect with Others are delivered as two, three hour face-to-face modules typically delivered over a two week period. Online pre-work and post-work reflection activities are included in the training.

For organisations with call centre environments, we offer our specialised Managing Complex Calls module. Utilising 60 years of call centre experience we have designed this training to support teams to manage challenging, complex and high-risk calls. This module builds on the skills of our foundation modules and is also delivered three hours face-to-face.

Follow-up Revision Session

Follow-up Revision Session

A session designed to reinforce learning from the training using real on-the-job and life experiences to increase confidence and build sustainable skills. 

Real time Phone Debriefing

Real time Phone Debriefing

An optional service unique to Lifeline. The Debrief service provides real time on-the-phone debriefing for people regularly responding to complex customer and client issues. 

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Our Background

Lifeline Connect was created in 2019 and is a division of Lifeline Aotearoa and part of Presbyterian Support Northern (PSN).

Our vision is to create an early intervention and risk prevention culture in workplaces across Aotearoa New Zealand.

Our mission is to build a connected network of human support, enabling skilled and healthy mental wellbeing conversations and interventions.

Our professional development training is modelled on an early intervention strategy and is delivered by an experienced training team.

Using instructional design expertise and sound clinical overview, we have developed our training in alignment with best practice learning principles to ensure maximum learning and skill development.

Today, we successfully deliver our training and supporting services to many New Zealand organisations across various business and community sectors.

For information about our training products, please contact our team: phone 0508 266 328 or email

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Our Training Workshops and Supporting Services provide:

  • Access to skilled educators supported by Lifeline qualified counsellors.
  • Advice and guidance on self-care practices to maintain professional resilience and mitigate burnout.
  • Knowledge and strategies to confidently support people who are in distress or crisis. 
  • Confidence to engage in courageous conversations with someone in distress or crisis. 
  • Skills to rate and respond to levels of risk. 
  • Information on where to refer for support.
  • On-the-job coaching support and debriefing call service for frontline and client-facing staff.
  • Post-training peer group follow-up sessions to facilitate sharing and reinforce learnings.

Get Involved

Become a Lifeline Legend

Become a Lifeline Legend

For less than $1 per day, YOU can help fund every call and text.



There are many ways you can fundraise to raise awareness for mental health and suicide prevention, and help us to support people in distress and save lives.



Support the community by volunteering on our helplines.

Make a Donation

We rely on public donations to provide our free, 24/7 helplines. Please donate today to enable us to be there for people in crisis.

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