Lifeline Connect is an educational training and wrap-around support service.
Our training is designed to provide employees, team leaders and community professionals with increased capacity to look after their own wellbeing while being able to skilfully and confidently enter into supportive conversations with others in distress or crisis
who can safely and effectively reach out and support others in need.
across teams who are regularly responding to others who show signs of distress or risk.
by mitigating on-the-job compassion fatigue and burnout.
Professional training to increase individual and team confidence to skilfully support people experiencing distress or crisis.
Our foundation modules Connect with Self and Connect with Others are delivered as two, three hour face-to-face modules typically delivered over a two week period. Online pre-work and post-work reflection activities are included in the training.
For organisations with call centre environments, we offer our specialised Managing Complex Calls module. Utilising 60 years of call centre experience we have designed this training to support teams to manage challenging, complex and high-risk calls. This module builds on the skills of our foundation modules and is also delivered three hours face-to-face.
A session designed to reinforce learning from the training using real on-the-job and life experiences to increase confidence and build sustainable skills.
An optional service unique to Lifeline. The Debrief service provides real time on-the-phone debriefing for people regularly responding to complex customer and client issues.
Lifeline Connect was created in 2019 and is a division of Lifeline Aotearoa and part of Presbyterian Support Northern (PSN).
Our vision is to create an early intervention and risk prevention culture in workplaces across Aotearoa New Zealand. Using instructional design expertise and sound clinical overview, we have developed our training in alignment with best practice learning principles to ensure maximum learning and skill development.
Today, we successfully deliver our training and supporting services to many New Zealand organisations across various business and community sectors.
Photo: Stephen Bell, Lifeline Connect Manager
A huge thanks for two excellent workshops. This is a truly valuable course and I'm grateful for having had the opportunity to take part. The interactive aspects made it a much richer experience than many other good mental health trainings, so in my view it really is very well designed in both content and format.