Lifeline Connect offers comprehensive educational training and support services tailored for corporate environments.
Our training programmes are designed to equip employees, team leaders, and community professionals with the skills to enhance their own wellbeing and confidently support colleagues in distress or crisis.
who can safely and effectively reach out and support others in need.
across teams who are regularly responding to others who show signs of distress or risk.
by mitigating on-the-job burnout and compassion fatigue.
Enhance your team's confidence and skills to effectively support colleagues experiencing distress or crisis.
Our foundation modules, "Connect with Self" and "Connect with Others," are delivered through two three-hour face-to-face sessions, typically over two weeks. This training includes online pre-work and post-work reflection activities, ensuring a comprehensive and impactful learning experience.
Tailored for organisations with call centre environments, our specialised “Managing Complex Calls” module leverages 60 years of call centre expertise. This training is designed to equip teams with the skills to handle challenging, complex, and high-risk calls effectively.
Building on the foundation modules, this three-hour face-to-face session provides practical strategies and support for managing difficult conversations in a professional setting.
This session is designed to reinforce learning from our training programs by integrating real on-the-job experiences. It aims to increase confidence and ensure that the training's impact is long-lasting and effective in everyday work situations.
A service unique to Lifeline. The Debrief service provides real time on-the-phone debriefing for people regularly responding to complex customer and client issues.
Established in 2019 as a division of Lifeline Aotearoa and part of Presbyterian Support Northern (PSN), Lifeline Connect is dedicated to fostering a culture of early intervention and risk prevention in workplaces across Aotearoa New Zealand.
Our vision is to empower businesses with the skills and knowledge to address mental health and wellbeing proactively. Leveraging our instructional design expertise and clinical oversight, we have developed training programmes that adhere to best practice learning principles, ensuring maximum impact and skill development.
Today, we proudly deliver our training and support services to a diverse range of New Zealand organisations across various business and community sectors.
A huge thanks for two excellent workshops. This is a truly valuable course and I'm grateful for having had the opportunity to take part. The interactive aspects made it a much richer experience than many other good mental health trainings, so in my view it really is very well designed in both content and format.